FOR ONLINE PURCHASES Exchange Policy We take great pride in ensuring that our products are of great quality and condition. You may exchange the items within 7 days in the following cases:

  • You have received a defective item
  • There is an error in the item you received based on your order placed

Please note that you must keep the product(s) in the state when you received. We will deliver and exchange the items at our cost. Return/exchange will not be accepted other than those stated above.   Lemon Law – Defective Product Under the law, Customers seeking recourse for defective goods purchased within 6 months (with receipt only) must follow a two stage framework: 1st: Repair 2nd: Replace Only after the above two stages failed within a reasonable time, can a customer ask to keep the product at a discount or request for a refund. All Exchange of goods must be done with receipt and in its original condition within 7 days. We do not accept the return of used goods or goods not in its original packaging.   FAQ – Exchange

After using a product I find that it is not what I want. Can I return it?

We do not accept returns once the product has been opened and used.

The product is damaged. Can I exchange it?

You can exchange the product if the product is already damaged when delivered to you. We will bear the delivery cost and replace with a new product. In the event that the damaged item is no longer available, we will advice you to replace with another product.

I broke the goods but I have never used it. Can I return it?

We will only accept exchange if the goods are already broken when it reaches you. We do not accept exchange or return otherwise.

I do not need an item anymore. Can I return it and get a refund?

Item(s) are non-refundable once sold. We will allow exchanges according to the exchange policies.